FAQs
Shopping with Us
What Types of Products Can We Offer?
As a leading OEM/ODM solution provider in outdoor sports equipment, we deliver comprehensive R&D and manufacturing services for global brands. Our full-range product lineup covers the entire supply chain, from functional headwear to durable outdoor backpacks.
Our product offerings include:
Functional Gloves:
Thermal-lock gloves for skiing, shock-absorbing gloves for cycling, abrasion-resistant gloves for work, and lithium-battery heated gloves for extreme weather.Bags & Backpacks:
Outdoor hiking backpacks, hydration backpacks, carry-on travel bags, laptop backpacks, crossbody bags, and waist bags.Headwear:
Face masks, UV-protection hats, and winter trapper hats.Body Protectors:
Wrist, elbow, waist, hip, knee, and leg guards.
What Logistics Do We Ship Through?
We provide tailored, end-to-end logistics solutions that balance speed and cost:
Urgent Small-Batch Orders: DHL, UPS, or FedEx International Express (3-5 business days to Europe/America).
Battery-Included Products: Special shipping lines compliant with IATA air transport standards.
Door-to-Door Service: Insured up to 110% of goods value.
Bulk Cargo Transportation:
Full Container Load (FCL): 40HQ containers (e.g., 20,000 jackets or 50,000 pairs of ski gloves).
China-Europe Railway: 18-22 days to Germany, 35% faster than traditional shipping.
Less than Container Load (LCL): Minimum 1CBM, dual-port shipping from East/South China.
Can It Be Customized to Our Requirements?
Absolutely. As an OEM/ODM specialist, we offer global brands comprehensive customization services, from design to production, covering everything from functional gloves to outdoor backpacks. Our customization goes beyond aesthetics, prioritizing functionality and user experience optimization. Options include:
- Basic Customization: Logos, colors, and branding.
- Modular Customization: Interchangeable components for versatility.
- Functional Customization: Tailored features like enhanced insulation or waterproofing.
- Joint Development: Collaborative R&D for unique product solutions.
What Is Our Ordering Process?
Our streamlined, transparent ordering process ensures efficiency:
Requirement Confirmation: Customized solutions, including quotes and delivery schedules, provided within 3 working days.
Design & Development: 3D modeling and virtual sample displays available.
Sample Confirmation: Up to 3 free revisions.
Mass Production & Delivery: Real-time progress tracking via our ERP system.
Each project comes with a dedicated manager to ensure seamless communication from start to finish.
What Services Are Included in After-Sales Support?
We offer full lifecycle after-sales service, aligned with ISO 9001 quality standards, to support our global partners from delivery to end-user care.
After-Sale Support
How Do We Ensure Product Quality Assurance?
Our triple quality guarantee includes:
Warranty: 12 months (extendable to 24), with free repair or replacement for non-human damage.
Response Time: Issues resolved within 72 hours (99% of European cases handled in 3 days last year).
Responsibility Division: Clear agreements with buyers – factory handles local returns, brands cover logistics for quality refurbishments.
Do We Offer Technical Support and Training?
Yes, we provide:
Guides: Multi-language manuals (PDF/video).
Real-Time Help: WhatsApp/email Q&A.
Training: Customized materials (e.g., FAQs, videos – like our ski glove heating function guide for North American clients).
How Do We Optimize After-Sales Logistics?
Fast Exchanges: Dedicated return channels.
Spare Parts: Stocked in Europe/North America.
Emergency Orders: Delivered in 72 hours.
Product Help
Is There a Value-Added Service Extension?
Yes, we enhance your experience with:
Data Analysis: Product improvement suggestions based on feedback.
Market Insights: Regular end-user satisfaction reports.
Custom Policies: Tailored after-sales adjustments to your needs.
How Do We Manage After-Sales Risks?
Our triple guarantee ensures peace of mind:
Emergency Response: 24/7 multilingual hotline.
Spare Parts: 3-year inventory of critical components.
Insurance: Partner-covered losses for after-sales issues.
Results: 99% resolution rate and 100% customer satisfaction over the past 3 years.
How Do We Drive Accurate After-Sales Decisions?
For tailored solutions, we recommend:
Sharing your target market and after-sales needs.
Analyzing competitor policies with you.
Booking a demo of our management system via an online conference.
Provide your specific requirements, and we’ll deliver a customized after-sales plan within 72 hours.